{"id":3529,"date":"2025-05-28T14:50:58","date_gmt":"2025-05-28T12:50:58","guid":{"rendered":"https:\/\/www.se-elektronic.com\/?page_id=3529"},"modified":"2026-04-27T08:06:56","modified_gmt":"2026-04-27T06:06:56","slug":"support","status":"publish","type":"page","link":"https:\/\/www.se-elektronic.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3529\" class=\"elementor elementor-3529\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-113c5b8 e-flex e-con-boxed e-con e-parent\" data-id=\"113c5b8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5857eb0 e-flex e-con-boxed e-con e-child\" data-id=\"5857eb0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1ba771 elementor-widget elementor-widget-heading\" data-id=\"c1ba771\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e07126f elementor-widget elementor-widget-heading\" data-id=\"e07126f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">We're Here to Assist You\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-409c94f e-flex e-con-boxed e-con e-parent\" data-id=\"409c94f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ef8c6ce e-con-full e-flex e-con e-child\" data-id=\"ef8c6ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44899df elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"44899df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27626ad elementor-widget elementor-widget-heading\" data-id=\"27626ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Support \u2013 We're Here for You\u200b<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b9bec9 elementor-widget elementor-widget-text-editor\" data-id=\"2b9bec9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As a manufacturer, we are committed to providing our customers with reliable, efficient, and expert support. Whether you have technical questions, need help with our products, or are looking for guidance on how to get the most out of our tools, our support team is here to assist you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-660783f elementor-widget elementor-widget-text-editor\" data-id=\"660783f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>What we offer:\u200b<\/h3><ul><li>Prompt and knowledgeable assistance from our technical experts\u200b<\/li><li>Comprehensive documentation and user guides\u200b<\/li><li>Remote support and troubleshooting\u200b<\/li><li>Regular training sessions and webinars\u200b<\/li><li>Personalised support for individual project needs\u200b<\/li><\/ul><p>\u00a0<\/p><p><strong>Your satisfaction is our priority. We believe that great support is just as important as great products. If you need help, don\u2019t hesitate to reach out \u2014 we\u2019re just a message away.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e51a90a e-con-full elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"e51a90a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58d4cb3 elementor-widget elementor-widget-text-editor\" data-id=\"58d4cb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Support hours<\/h4><div class=\"row\"><div class=\"col-md-4 col-sm-5 col-xs-5\"><p data-start=\"1063\" data-end=\"1120\">Our support team is available during the following hours:<\/p><ul data-start=\"1122\" data-end=\"1189\"><li data-start=\"1122\" data-end=\"1161\"><p data-start=\"1124\" data-end=\"1161\"><strong data-start=\"1124\" data-end=\"1146\">Monday to Thursday<\/strong>: 08:00 \u2013 16:30 (CET)<\/p><\/li><li data-start=\"1162\" data-end=\"1189\"><p data-start=\"1164\" data-end=\"1189\"><strong data-start=\"1164\" data-end=\"1174\">Friday<\/strong>: 08:00 \u2013 15:15 (CET)<\/p><\/li><\/ul><\/div><\/div><div class=\"row\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d5cc0d2 e-flex e-con-boxed e-con e-parent\" data-id=\"d5cc0d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1569e00 elementor-widget elementor-widget-heading\" data-id=\"1569e00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">License Activation for DDCs &amp; ixWork<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cf1563 elementor-widget elementor-widget-text-editor\" data-id=\"0cf1563\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>DDC activations and ixwork licenses are activated through our central activation portal. You can use the link below to generate new license keys and activate your systems quickly and easily.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffb4d50 elementor-widget elementor-widget-button\" data-id=\"ffb4d50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/aktivierung.se-elektronic.de\/index.php?id=51&#038;L=1\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">License Activation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-614f0ea e-flex e-con-boxed e-con e-parent\" data-id=\"614f0ea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cc0c7cd e-con-full e-flex e-con e-child\" data-id=\"cc0c7cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a37084 elementor-widget elementor-widget-heading\" data-id=\"8a37084\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact us via our Support online form:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f136db elementor-widget elementor-widget-text-editor\" data-id=\"9f136db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Need help? Use the form below to send your support request directly to our team.<br \/>Please provide as much detail as possible so we can assist you quickly and effectively.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b8acfc elementor-widget elementor-widget-html\" data-id=\"7b8acfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"hs-form-f66b163d-f6e3-4552-9feb-d4afa45972be\"><\/div>\n\n<script>\n(function () {\n\n  var s = document.createElement('script');\n  s.src = 'https:\/\/js-eu1.hsforms.net\/forms\/v2.js';\n  s.async = true;\n\n  s.onload = function () {\n    if (window.hbspt && window.hbspt.forms) {\n      hbspt.forms.create({\n        region: \"eu1\",\n        portalId: \"25088485\",\n        formId: \"f66b163d-f6e3-4552-9feb-d4afa45972be\",\n        target: \"#hs-form-f66b163d-f6e3-4552-9feb-d4afa45972be\"\n      });\n    }\n  };\n\n  document.head.appendChild(s);\n\n})();\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbfc489 e-con-full e-flex e-con e-parent\" data-id=\"fbfc489\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bde9bc6 e-con-full e-flex e-con e-child\" data-id=\"bde9bc6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c44db8 elementor-widget elementor-widget-heading\" data-id=\"0c44db8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Now Open: SE-Elektronic Training Registration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d816dad elementor-widget elementor-widget-text-editor\" data-id=\"d816dad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our training programs are designed to help you install, configure, and maintain our systems with confidence.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a4d94b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"8a4d94b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.se-elektronic.com\/en\/training\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Join our Basic, Advanced, or Professional courses \u2014 Register Now to secure your spot!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We&#8217;re Here to Assist You<\/p>\n","protected":false},"author":4,"featured_media":8937,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3529","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.se-elektronic.com\/en\/wp-json\/wp\/v2\/pages\/3529","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.se-elektronic.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.se-elektronic.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.se-elektronic.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.se-elektronic.com\/en\/wp-json\/wp\/v2\/comments?post=3529"}],"version-history":[{"count":181,"href":"https:\/\/www.se-elektronic.com\/en\/wp-json\/wp\/v2\/pages\/3529\/revisions"}],"predecessor-version":[{"id":11621,"href":"https:\/\/www.se-elektronic.com\/en\/wp-json\/wp\/v2\/pages\/3529\/revisions\/11621"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.se-elektronic.com\/en\/wp-json\/wp\/v2\/media\/8937"}],"wp:attachment":[{"href":"https:\/\/www.se-elektronic.com\/en\/wp-json\/wp\/v2\/media?parent=3529"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}